Introduction
Welcome to Cidic AI. We are committed to protecting your privacy and ensuring you have full control over your personal information. This Privacy Policy explains what data we collect, how we use it, and the measures we take to keep it secure.
By using our service, you agree to the collection and use of information in accordance with this policy. We operate on a principle of data minimization—we only collect what's absolutely necessary and retain it for the shortest time possible.
Zero Data Retention for Conversations
Our Core Promise
We do not store, log, or retain any conversation data. When you interact with our AI, your messages are processed in real-time and immediately discarded. No chat history is maintained on our servers.
This means:
- No conversation logs are created or stored
- Your prompts and AI responses are not used to train machine learning models
- No human reviewers can access your conversations
- Law enforcement cannot request conversation records that don't exist
- If you refresh or close your browser, the conversation is permanently gone
Information We Collect
We only collect the minimum data required to provide our service:
| Data Type | Purpose | Retention |
|---|---|---|
| Email Address | Account creation, password recovery, important notifications | Until account deletion |
| Username | Unique identification within the platform | Until account deletion |
| Password (hashed) | Secure authentication (bcrypt encrypted) | Until account deletion |
| Account Balance | Track usage credits and payments | Until account deletion |
| Transaction History | Billing records and payment verification | 7 years (legal requirement) |
| IP Address | Security monitoring and fraud prevention | 30 days |
What We Don't Collect
To maintain your privacy, we explicitly do NOT collect or store:
- Conversation Content: Your prompts and AI responses are never stored
- Chat History: No logs of your interactions are maintained
- Usage Patterns: We don't track what topics you ask about
- Device Information: No fingerprinting or device tracking
- Third-Party Data: We don't purchase or acquire data about you from external sources
- Cookies for Tracking: Only essential session cookies are used
- Biometric Data: No facial recognition, fingerprints, or voice data
- Location Data: We don't track your physical location
How We Use Your Information
Service Provision
Your account information is used solely to:
- Authenticate your access to the platform
- Manage your account balance and process payments
- Send critical service notifications (security alerts, billing)
- Provide customer support when you contact us
Security and Fraud Prevention
We analyze access patterns to:
- Detect and prevent unauthorized access attempts
- Identify suspicious payment activity
- Protect against abuse of our services
Data Sharing and Third Parties
No Data Sales
We do not sell, trade, or rent your personal information to third parties. Period.
We only share data in the following limited circumstances:
- Payment Processors: When you add funds, your payment information is processed securely by our payment partners. We never store full credit card numbers.
- Legal Requirements: We may disclose information if required by law, but only after verifying the legal validity of the request.
- Service Protection: Information may be shared to prevent imminent harm or security threats.
Your Privacy Rights
You have complete control over your data:
Right to Access
You can request a copy of all personal data we hold about you at any time through your dashboard or by contacting support.
Right to Rectification
You can update your email address and other account information at any time from your account settings.
Right to Deletion
You may delete your account at any time. Upon deletion:
- Your email, username, and password are permanently removed within 30 days
- Your conversation history (which we don't store) is already non-existent
- Transaction records are retained for 7 years as required by law, then purged
Right to Portability
You can export your transaction history and account data in a machine-readable format.
Right to Object
You can opt out of non-essential communications at any time.
Security Measures
We implement industry-leading security practices:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Password Security: Passwords are hashed using bcrypt with salt
- Access Controls: Strict role-based access for any staff (minimal staff can access production systems)
- Regular Audits: Security assessments and penetration testing
- No Plain Text: Sensitive data is never stored or transmitted in plain text
Anonymous Usage Options
We support privacy-maximizing usage:
- Anonymous Registration: Use a unique username not linked to your real identity
- Crypto Payments: Pay with cryptocurrency for enhanced privacy
- Temporary Emails: While we require email for account recovery, you may use privacy-focused email services
- VPN/Tor Friendly: Our service works seamlessly with VPNs and Tor
Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.
International Data Transfers
Your data is processed and stored on secure servers. Regardless of where you access our service from, we apply the same privacy protections described in this policy. We comply with applicable data protection laws including GDPR for EU users and CCPA for California residents.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
Continued use of the service after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:
Privacy Inquiries
For questions about your data, deletion requests, or privacy concerns
privacy@cidicai.com